Delfin Group - Principios Éticos

Ethical

Principles

Integrity

  • Be honest in the service we offer, in the knowledge and experience acquired.
  • Be honest and transparent in our agreements, opinions and business relationships.

Quality

  • We are committed to providing a quality service, maintaining the specialization, resources, experience and knowledge to support customers in the face of their needs.
  • We maintain continuous improvement to develop results that generate an impact on our internal and external clients.

Professional Behavior

  • We comply with professional laws, norms and regulations and try to avoid any action that may cause internal and external inconvenience / damage.
  • A culture of collaboration, appropriate professional cordiality and personal responsibility that supports clients and the development of quality in the services we offer (taking into account the interests of our business associates and society) is encouraged.
  • Our commitment is not only in the fulfillment of what is legal, but also what is correct.

Objectivity

  • We offer our services with objectivity about the business.
  • We do not accept conflicts of interest or inappropriate influences to avoid our professional responsibilities and judgments.
  • We do not request, accept or offer gifts, entertainment or any kind of favor that can influence our business decisions and divert our objectivity.

Competition

  • We carefully assign each client and final consignee according to their needs to the professionals who have the competence and profile for the development of their work.
  • We encourage the generation of new ideas and innovation to strengthen and improve our added value in the services we offer.

Éticos

Calidad

Respeto

Business practices

  • Our commitment is based on fair and correct business practices.
  • We respect our direct and indirect competence.
  • The value of our services are reflected in the transaction amounts

Confidentiality and data protection

  • We prohibit the use of all confidential information both internal, customers, business associates, consignees, among others for personal or third party benefit
  • The disclosure of all confidential and personal information entrusted to us is prohibited, unless expressly authorized to do so or permitted by law, professional law or duty.
  • We execute measures to safeguard confidential and personal information in our possession, processing the data in accordance with applicable laws and our own data management policies and practices.

Respect and Equitable Treatment

  • We foster a culture and working environment in harmony in which our employees are treated with respect, courtesy and fairness, promoting equal opportunities for all.
  • We promote and value the existence of a diversity of cultures in our collaborators, points of view, talents and experiences.
  • We do not tolerate any type of harassment or discrimination in our work environments.
  • We are aware that our individual behavior has an impact on the company, our partners and society, and we work to always act responsibly.

Training and Professional Development

  • We encourage our employees to develop the knowledge and skills necessary to effectively perform their function. For this we have an investment policy towards employees.
  • We provide a safe environment and environment to employees for the development of work activities.

Anti-corruption / Anti-bribery

  • We do not accept or tolerate under any circumstances corruption, offering bribes, either by us or by third parties on our behalf.
  • We support and encourage all efforts to eradicate any type of corruption, illegal or immoral behavior in our supply chain and business associates.